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Golden Monarque has established a process to manage and handle client’s complaints.

A compliant may be submitted through the following channels:

  • Online complaint’s Book available at
  • Complaint’s book available at Golden Monarque’s registered office
  • Letter sent by registered mail with acknowledgment of receipt to Golden Monarque’s address, Avenida Engenheiro Duarte Pacheco, No. 19 A and 19, 12th Floor, 1070-100, Lisbon
  • A compliant may also be submit it to the Portuguese Securities Market Commission (CMVM) addressed to the Investor Support Office, to Rua Laura Alves, 4, 1064-003 Lisbon, or to the email address:, or via CMVM website

The complaint shall contain sufficient identification elements to enable Golden Monarque analysis, namely:

  • Identification and contact details of the Complainant
  • Reference to the complainant’s capacity (e.g unitholder and respective Fund)
  • Clear and complete description of the facts

When applicable, the complaint must be accompanied by the supporting documents.